Returns & Refunds

If you are hesitant to purchase Herbal Ice, know that we offer a full refund within 30 days of your purchase!

Items must be at least half full to be eligible for a refund. If you’ve used a majority or all of your product, you’re not eligible for a refund or return.

To initiate a return, please send our customer support team an email at [email protected] with the subject “Return Request” and we’ll send you an address to send the products back to.

  • You may cancel an order at any time prior to shipment.
  • Customer is responsible for return shipping costs
  • Product must be returned to receive a refund
  • Once we receive your return, a full refund will be issued


  • If the items in your order were gifted to you, or if we’re unable to verify your order information, you’ll receive a gift certificate for the full amount of your order. All gift items that are returned are still subject to the requirements outlined in the return policy section above.
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